IT Support Engineer Level 2 / 3 Jobs

Get your career moving in 2025!
Strong prospect for Promotion and Career advancement
Wynyard Location - Sydney CBD

About your new employer

West Technology is partnering with a boutique managed IT Service Provider based in the CBD who help their clients navigate IT and provide innovative and comprehensive IT solutions. This mid-sized MSP offers IT support and project delivery services to their client base. This business has is experiencing substantial growth due to their reputation for excellence and unparalleled service.

About your new role

Due to continual company growth, an opportunity has become available for both a Level 2 and Level 3 Support Engineers to join the team. This MSP has an excellent reputation in the industry and has partnerships in place with market leading vendors & IT companies. The successful applicants will have the opportunity to sharpen their skills across a diverse portfolio of clients across a broad range of industries. Lead by a youthful, friendly and supportive management team, now is a great time to join the business.

The key tasks aligned to this role include:

• Provide advanced support for Microsoft windows and Microsoft cloud (365/ Entra ID / Azure / Intune) environments.
• Resolve complex networking issues incorporating routers, switches, firewalls, wireless, VPN, LAN/WAN.
• Maintain and support Cyber security technologies including EDR / MDR & XDR application control.
• Participate in project delivery initiatives ensuring efficient and the timely delivery of client solutions.
• Ensure optimal performance and high availability for the company tech stack
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About You

• You have experience within the MSP (Managed Service Provider) sector, where you provided external IT support to a wide range of customers with varying tech stacks.
• Will be technically competent with the Microsoft technologies mentioned above (Microsoft certs will be highly regarded).
• You have a broad knowledge of modern networking and infrastructure concepts.
• A ‘hands-on’ person who is looking for an opportunity to grow your skills and experience to advance your career.
• Your strong communication skills and ability to build working relationships with your stakeholders will be pivotal to your success.
• Actively seeks out new challenges and takes an interest in market information and business issues
*** Only applicants who are Australian or New Zealand citizens or Australian PR holders that currently reside in Sydney will be considered ***

What’s in it for you?

• Work for an employer that is looking to train, develop and promote it’s people.
• Sydney CBD location – office based role working in a sociable team and welcoming environment where going to the office is fun and enjoyable!
• Opportunity to Learn & Grow with training & development offered
• High performance culture- work with a team of like-minded professionals.